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Privacy Policy

Last updated: January 12, 2026

1. Introduction

Welcome to ClientPay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing and payment platform at clientpay.app (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and business details when you create an account
  • Business Information: Business name, address, logo, tax identification numbers, and payment preferences
  • Customer Data: Information about your clients including names, email addresses, phone numbers, and billing addresses
  • Invoice Data: Invoice details, line items, amounts, payment terms, and related financial information
  • Communications: Messages sent through our platform between you and your clients

2.2 Information Collected Automatically

  • Usage Data: Information about how you interact with our Service, including pages visited, features used, and actions taken
  • Device Information: Browser type, operating system, device identifiers, and IP address
  • Cookies: We use cookies and similar tracking technologies to maintain your session and improve your experience

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process and manage invoices, estimates, and payments
  • Send invoice notifications, reminders, and receipts on your behalf
  • Communicate with you about your account, updates, and support requests
  • Analyze usage patterns to enhance user experience and develop new features
  • Protect against fraud, unauthorized access, and security threats
  • Comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Clients: Invoice details and business information are shared with your clients to facilitate payments
  • Service Providers: We work with third-party providers for email delivery, hosting, and analytics who are bound by confidentiality agreements
  • Legal Requirements: We may disclose information when required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information for other purposes with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit using TLS/SSL
  • Secure authentication and access controls
  • Regular security assessments and monitoring
  • Row-level security in our database ensuring users can only access their own data

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes.

Invoice and payment records may be retained for extended periods to comply with tax and accounting requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal requirements
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Third-Party Services

Our Service may integrate with third-party services for payment processing and email delivery. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

ClientPay

Email: privacy@clientpay.app